How Our Account and Payment Policies Work
Your account is personal and non-transferable. When you fund it via GCash, Maya, or InstaPay, the transaction is processed under each provider's own terms in addition to ours — meaning both sets of conditions apply to a single deposit or withdrawal. We record transaction timestamps and
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reference numbers for every GCash, Maya, and InstaPay movement through your account; if a dispute arises, those records are the primary source of evidence we use to resolve it. Eligibility is assessed at the point of registration and may be reviewed at any time if circumstances
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change. We are not in a position to guarantee uninterrupted access if local law or regulatory conditions shift. Accounts found to have been opened using false information — including mismatched GCash or Maya account holder names — will be suspended pending identity verification. We may also
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request supporting documents such as a government-issued ID before processing a withdrawal, particularly for first-time cashouts. This is a standard anti-fraud step, not a penalty. By accepting these terms you acknowledge that online gaming is available to you only where local law in the Philippines permits
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it for eligible account holders. If you have questions about a specific clause, reach our support team through live chat rather than assuming an interpretation.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.